Posts Tagged ‘Age’

18 Oct: New Rules dealing with mobile bill shock

An article on The Age reports that the Australian government and regulators are considering a new rule that mobile carriers would be forced to notify customers before slugging them with excess usage fees and other extra charges.

The article also adds that the new regulation will require carriers to alert consumers when they near their monthly quota for voice, text and data services. The alerts, sent by text or voice message, would also apply to other extra charges such as international roaming fees.

I had experienced ‘bill shock’ last month when I had to pay extra $150 for my usage. Therefore, to me this regulation is very substantial. I am using Three with $50 cap. If I want to check my usage, I need to go to My3 and log on with my user and password. But the point is My3 actually doesn’t show my up-to-date usage. I only know my usage until Three send me online statement.

I think this situation also has been happening to many mobile users. Especially in Australia where the mobile charges are very high, it is very necessary for mobile services like Three, Virgin, Optus and so forth to alert their customers if they are going to excess their usage.

19 Oct: Google travel search

Although this online article is under ‘Traveller‘ section on The Age, I want to put it in my collection of technology news for this week.

The article gives an interesting information that Google search engine is experimenting new tool to provide much richer search results. This new technology helps customers trawl through multiple sources or cross-reference information from several sites.

The article also provides a clear example that travellers are able to look at a map and see actual prices for hotels in a given area (along with images and information on facilities and nearby attractions), with the ability to click through to make a reservation via a third-party booking site.

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